Placing an Order:
Q: How do I place an order on Dobby Denim’s website?
A: Simply navigate through our website’s categories using the main menu, select your desired items, proceed to checkout, choose your shipping method and payment option, and complete the purchase.
Q: Can I ship items to different addresses in one order?
A: Currently, we process one shipping address per order. If you need items sent to different addresses, we recommend placing separate orders.
Q: How can I check the status of my order?
A: You can easily track your order’s status by visiting our “Track Your Orders” page and entering your order number.
Account and Payment:
Q: Do I need to create an account to make a purchase?
A: No, creating an account is optional. However, registered users enjoy additional benefits. You can also proceed as a guest shopper.
Q: What payment methods are accepted?
A: We accept Visa, MasterCard, American Express, bKash, Rocket, and cash-on-delivery for online purchases.
Q: When will my credit card be charged?
A: Your credit card will be charged after it’s approved through our secure payment gateway.
Q: In which currency will my order be billed?
A: Your billing amount will be displayed in Bangladeshi Taka on the payment gateway.
Q: Can I use gift vouchers for online payment?
A: Unfortunately, we do not currently offer the option to use gift vouchers for online purchases.
Shipping and Delivery:
Q: How long will it take to receive my order?
A: Standard delivery times are 2-3 business days within Dhaka and 4-5 business days outside Dhaka.
Q: How are orders shipped?
A: Orders are shipped via courier service from our warehouse in Dhaka to your provided address within Bangladesh.
Q: What are the delivery charges?
A: Inside Dhaka shipping starts from BDT 80, and outside Dhaka shipping starts from BDT 120.
Q: Can I change my shipping address after placing my order?
A: Please contact customer care within 12 hours if you need to change your shipping address after placing your order.
Q: Why was my order cancelled after confirmation?
A: Orders may be cancelled due to reasons such as providing incorrect address, declined payment, recipient refusal, or unavailability.
